Terms of Service
Elevate Home Specialists
Effective Date: May 16, 2026
These Terms of Service ("Terms") govern your use of the website callelevate.com and the services provided by Elevate Home Specialists ("Company," "we," "us," or "our"), including our SMS messaging program. By using our website, submitting a form, or opting into our text messaging program, you agree to these Terms.
1. About Us
Elevate Home Specialists is a heating, ventilation, and air conditioning (HVAC) service company providing residential and commercial HVAC sales, installation, maintenance, and repair services. Our contact information is:
• Business Name: Elevate Home Specialists
• Website: callelevate.com
• Address: 204 Junaluska Way, Greenville, SC 29609
• Phone: 864-552-1123
• Email: Office@callelevate.com
2. Use of Our Website
You may use our website to learn about our services, request estimates, schedule appointments, sign up for our HVAC maintenance memberships, and communicate with our team. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.
You agree NOT to:
• Use the website in any way that violates any applicable federal, state, or local law or regulation.
• Attempt to gain unauthorized access to any portion of the website, related systems, or networks.
• Use any automated means (including bots, scrapers, or crawlers) to access the website.
• Submit false, misleading, or fraudulent information through any form on the website.
3. Services
All HVAC services provided by Elevate Home Specialists are subject to a separate written service agreement, estimate, or work order signed at the time of service. Information on our website, including pricing ranges, equipment specifications, and service descriptions, is for general informational purposes and does not constitute a binding offer. Final pricing, scope, warranties, and terms are set forth in the written agreement provided at the time of service.
4. Lifetime Comfort Shield and Membership Programs
Our Lifetime Comfort Shield warranty and our HVAC maintenance memberships are governed by separate program terms provided at the time of enrollment. The terms of those programs, including coverage, exclusions, transferability, and cancellation, take precedence over any general information on this website. Enrollment requires your electronic signature acknowledging the program terms.
5. Electronic Signatures
When you submit certain forms on our website, including but not limited to the Lifetime Comfort Shield enrollment form, you agree that your typed name and submission of the form constitute your electronic signature and have the same legal effect as a handwritten signature. You consent to the use of electronic records and signatures as permitted by the federal E-SIGN Act and the South Carolina Uniform Electronic Transactions Act.
6. SMS Messaging Program
By providing your mobile phone number and checking the consent box on our website chat widget, form, or other opt-in method, you agree to receive text messages from Elevate Home Specialists. The terms below describe the SMS program in detail. These provisions are a material part of the agreement between you and Elevate Home Specialists.
6.1 Program Description
Elevate Home Specialists operates an SMS messaging program that sends the following types of text messages:
• Appointment confirmations, reminders, and "technician on the way" notifications
• Estimate follow-up messages and proposal-related communications
• Service reminders, including maintenance and tune-up reminders
• Post-service follow-up, review requests, and customer satisfaction messages
• Promotional messages about seasonal offers, financing options, and HVAC services
• Account-related notifications, including invoice and payment reminders
6.2 How to Opt In
You can opt into our SMS program by entering your mobile phone number into our website chat widget at callelevate.com and affirmatively checking the SMS consent box. Consent to receive marketing text messages is not a condition of purchasing any goods or services from us.
6.3 Message Frequency
Message frequency varies based on your interactions with us. You may receive up to 10 messages per month for transactional communications such as appointment reminders, and up to 4 promotional messages per month.
6.4 Message and Data Rates
Message and data rates may apply for each text message sent or received in connection with our SMS program, depending on the plan you have with your mobile carrier. If you have questions about your text plan or data plan, please contact your wireless provider. Carriers, including but not limited to AT&T, Verizon, T-Mobile, and Sprint, are not liable for delayed or undelivered messages.
6.5 How to Opt Out
You can cancel the SMS program at any time by texting "STOP" to the number from which you receive our messages.
After you send the message "STOP," we will send you a confirmation message that you have been unsubscribed. After this, you will not receive additional SMS messages from us. If you want to rejoin the program, sign up as you did the first time and we will resume sending SMS messages to you.
6.6 How to Get Help
If you are experiencing issues with the SMS program, reply with the keyword "HELP" for assistance, or contact us directly at Office@callelevate.com or 864-552-1123.
6.7 Eligibility
You must be at least 18 years old and the account holder or authorized user of the mobile phone number you submit. By opting in, you represent that you meet these requirements.
6.8 Privacy
If you have any questions regarding privacy, please read our Privacy Policy at callelevate.com/privacy-policy. Mobile information and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
7. Intellectual Property
All content on the callelevate.com website, including text, graphics, logos, images, and software, is the property of Elevate Home Specialists or its licensors and is protected by United States and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written permission.
8. Disclaimers
The website and all content on it are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Information about HVAC services, pricing, and equipment is provided for general informational purposes only and is subject to change without notice.
9. Limitation of Liability
To the fullest extent permitted by law, Elevate Home Specialists shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or our SMS program, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms shall not exceed one hundred dollars ($100).
10. Indemnification
You agree to indemnify, defend, and hold harmless Elevate Home Specialists and its officers, employees, and agents from and against any claims, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or relating to your use of the website, your violation of these Terms, or your violation of any rights of another party.
11. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms shall be resolved in the state or federal courts located in Greenville County, South Carolina, and you consent to the exclusive jurisdiction of those courts.
12. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Effective Date" at the top of this page. Your continued use of the website or the SMS program after changes are posted constitutes your acceptance of the updated Terms. For material changes affecting the SMS program, we will provide additional notice as required by law.
13. Contact Us
If you have any questions about these Terms, please contact us at:
• Elevate Home Specialists
• 204 Junaluska Way, Greenville, SC 29609
• Phone: 864-552-1123
• Email: Office@callelevate.com